Frequently Asked Questions (FAQs) Air Reservations 1. What is the maximum number of passengers booked at one time? a. You can book a maximum of 9 passengers at a time. For more than 9 passengers in one flight, you can contact us for group fares at 0172-5025090. 2. How do I get my ticket copy? a. After payment confirmations, you will receive an email of the ticket in your inbox which is required to be printed and produced at check in failing which boarding may be denied. 3. Do I need to reconfirm my flights? a. Reconfirmation of flights is no longer essential by majority of the airlines; however the same can be checked at the respective airlines website or by contacting us at 0172-5025090 4. Can I cancel my ticket online? a. The ticket cannot be cancelled online and you are required to contact our backend team at 0172-5025090. 5. Is there any cancellation charged imposed upon cancellations? a. The cancellation charges are imposed as per the fare governed over that ticket. PML Holidays service fee of Rs. 500 is applied on all the transactions. 6. What if I forget or lost my ticket copy? a. Since all the tickets issued are E tickets and it is not a mandate to carry a print out of the same. However we suggest you to carry a ticket copy along with a valid ID proof in case of domestic travel and a passport in place of ID proof in case of international Travel. b. Note : Please note you are required to check for all the visa requirements before your travel. PML Holidays is not responsible for any concerns arisen for the same. 7. Can I make a change to my ticket? a. Date change of the tickets is accepted based on the permission of the fare rules. The same is informed prior the booking of the flight under FARE RULES column. Any penalty / charges governed by the rule of the fare purchased will be applicable and in addition service fee of PML Holidays will be imposed. 8. Can I make a seat request? a. You can request for the seat at the time of check in at the airport. Some airlines allow pre seat assignment. You can contact us at 0172-5025090 and check for the available options on your ticket. Hotel Reservations 1. How do I get my Hotel Voucher? a. After payment confirmations, you will receive an email of the Hotel Voucher in your inbox which is required to be printed and produced at check in. 2. Do I need to reconfirm my Hotels? a. It is not required to reconfirm your hotels; however the same can be done by contacting us at 0172-5025090 3. Is there any cancellation charged imposed upon cancellations? a. The cancellation charges are imposed as per the hotel cancellation policy. PML Holidays service fee of Rs. 500 is applied on all the transactions. 4. Can I make a change to my Hotel vouchers? a. Amendments to Hotel vouchers can be done as per the Available room rate policy applicable. Any penalty / charges governed by the rule of the fare purchased will be applicable and in addition service fee of PML Holidays will be imposed. 5. How do I cancel my Hotel reservations? a. You can contact our team at 0172 – 5025090 for the same.
About Us X
About Us PML Holidays is a brand name of travel division of PAUL MERCHANTS LTD. Paul Merchants LTD is an IATA accredited travel management company. We are affiliated with PATA, ASTA and TAAI. Since its inception, PML Holidays has been incrementing year on year in terms of services we offer and happy clientele. Our client base comes from across the world and we offer services in all horizons of travels. Our products include: Air Tickets – Domestic / International Hotel Reservations – Domestic / International Holiday Packages – Domestic / International Inbound Holidays Travel Insurance Visa Services PML Holidays is proud to be the only travel company in INDIA with more than 650 retail outlets of its own followed by more than 18000 franchisee locations. So handling your travel is never a problem with PML Holidays.
Terms And Conditions X
Terms And Conditions 1. Applicability: a. www.pmlholidays.com is a web application owned and operated by PAUL MERCHANTS LTD to facilitate offering travel services like Air Ticket / Hotels / Holiday Packages / Travel insurance to the travelers who intend to book the services for their travel needs. The services are provided from its user interface www.pmlholidays.com and the same can also be made available through its sales office / head office and/or franchisee office. 2. User Obligations: a. By availing services through www.pmlholidays.com, the user accepts the terms and conditions including but not limited to Price details , Rules, Penalties, Refunds documentation required against the transaction made on PML Holidays. All services rendered are different from each other; hence specific rules of each transaction will apply. In case of any conflict, the present terms and conditions will prevail. PML Holidays reserves the right to use the email Id / mobile number or any other personal information supplied by the user to send the itinerary details and or send special promotions from time to time. 3. Foreign Exchange transactions: a. While making payments in foreign currency, the user hereby undertakes and confirms that he has complied with all applicable rules and regulations/ guidelines prescribed by RBI from time to time. PML Holidays holds no responsibility for any kind of violation or irregularity committed by the USER. 4. Online Payments: a. By booking any transaction through payment gateway options, you irrevocably authorize and allow PML Holidays and its employees /agents like banks and representatives designated by them to retrieve, use, store your relevant information/data at all times. b. For any transaction made through debit/credit card online, the responsibility of the same shall always rest upon you and PML Holidays will have no answerability/liability /responsibility for any type of misuse/excess payment /wrong payment and false debit etc. 5. Service Charges: a. PML Holidays reserves the right to add a service fee to the published fare on the website and once confirmed it will be the responsibility of the USER to pay all charges, fees, taxes arising out of each transaction. All commercial terms and conditions are subject to change solely at the discretion of PML Holidays without any notice. The user understands and confirms that this stipulation is fair considering the unique circumstances of travel trade. 6. Refunds and Cancellation: a. By intimating PML Holidays, the USER can cancel the booking at least 48 hours prior to departure. However all cancellations shall be subject to refund policy of the company as applicable from time to time. In addition to it the PML Holidays imposes a service fee which shall be deducted upon refund of the applicable amount. b. The user is advised to enquire about the company’s refund policy at the time of booking. 7. Limitation of Liability: a. We are a travel arrangement company and don’t own or operate any airlines/ hotels/ transport or any other service of our own. PML Holidays is a source for providing the relevant travel options as per requirement of the traveler and in no case does it hold the liability/ responsibility of authenticity/ quality and the credibility of services provided by respective service providers. The traveler will be governed by the applicable laws of the land in respect of immigration, visa and customs while travelling. PML Holidays is not responsible on these accounts in any manner whatsoever. b. In case of force majeure, natural calamities, climatic conditions, labor unrest, insolvency, business exigencies, government decisions, operational and technical issues, unscheduled and sudden route & flight cancellations, PML Holidays will hold no responsibility /liability. However PML Holidays will put all possible efforts to make suitable alternate arrangements fully at the cost of traveler. In situations beyond the control of PML Holidays, it is likely that services committed earlier may be altered. In all such cases, travelers hereby give his consent to abide by the cancellation / refund policy of the concerned service provider. 8. Proprietary Rights: a. All the material / information available on PML Holidays are the sole property of Paul Merchants Limited. You will not misuse or copy the data furnished on this site at any time. Any such notification brought to the notice of PML Holidays attracts the legal consequences. PML Holidays reserves the right to edit / change and remove any content from the website at any time without any prior notice. Any kind of transmission performed on website is never completely secured. The data transmitted to PML Holidays may also be accessible by its agent partners and affiliates. b. Any kind of unauthorized copying or misuse of data/information supplied on portal is illegal and is subject to law of land. 9. Right of refusal: a. PML Holidays reserves the right to refuse any booking made by the user for any reasons fully as per its own discretion and PML Holidays holds no responsibility to disclose the reasons. 10. Disclaimer: a. The content available on website may be changed / amended withdrawn for further improvement or for any other reason at any time solely at the discretion of PML Holidays. 11. Jurisdiction: a. All disputes arising here from will be subject to exclusive jurisdiction of courts at Chandigarh
Terms & conditions